Exchange & Return Policy

To exchange or return an item purchased please follow these guidelines:

Exchange and Return Period

Exchange or return your item anytime from the original purchase date within the timeframe below:

• 30 days for all products (including unopened software products)

Non-Returnable Items

Some items cannot be returned, including:

• Labor, delivery and/or installation services
• Digital content (e.g. music downloads from Napster)
• Items that are damaged or abused
• Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund

Original Receipt

To help facilitate the return, please provide the original receipt for all exchanges, and returns.

Refund Method

Your refund will generally be in the same form as the original payment. However, when the item was purchased with cash or with a debit card without a major credit card logo for more than $500, or with a check for more than $250 the refund will be in the form of a check mailed to you within 10 business days. If the item was purchased using debit and the debit card has a major credit card logo, refunds under $250 will be issued as cash; refunds over $250 will be credited back to the card.

Store Discretion

We reserve the right to deny any return.

Some items we offer may use a different set of policies. When a different policy is in effect, you will be informed of those differences prior to purchase.

Still have questions?
Get answers online. Visit our Customer Service page.

Mailing Address

14845 SW Murray Scholls Dr, # 110-427
Beaverton, OR 97007

Customer Service: 503-521-9217 8am - 5pm PST